FAQs

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Returns Policy

You have 14 days to return your product if the products are not damaged and/or worn. You will then be credited with the order amount excluding shipping costs. Please contact info@somastudiosofficial.com for further assistance.

Where is my return?

Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.

Can I exchange my item?

At this time we are not able to offer exchanges. We recommend requesting a return for the item you'd like to return at info@somastudiosofficial.com and we can assist you.

Can you help with a damaged product?

We apologize that you received a damaged item. Please send a photo of the damaged product to info@somastudiosofficial.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 14 day return window cannot be returned or refunded.

What if my product is faulty?

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. After 3 months from your order date, items are not considered faulty and are as a result of normal wear and tear.

If your item is faulty upon receipt, you may return it via info@somastudiosofficial.com.

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